Shipping policy
Ruggie.co Shipping & Delivery Options
Ruggie alarm clocks are carefully designed and manufactured to help improve your wake up experience.
Our products are made with attention to detail, ensuring that every product meets our high standards of quality and functionality. Our manufacturing process ensures that each alarm clock is reliable, durable, and ready to help you start your day.
We understand that waiting for your order can be difficult, so we process each order as quickly as possible. To give you an estimate of when you can expect your order to be delivered, please refer to the completion and dispatch time provided by us.
We offer two delivery options: standard and express.
Delivery Options Chart
| Standard Delivery | Express Delivery | |
|---|---|---|
| Delivery fee | Currently free (normally $8.97) | $27.83 |
| Completion time | Approximately 7-21 business days to complete and dispatch | Approximately 5-7 business days to complete and dispatch |
| Delivery to US | Approximately 7-21 business days from dispatch | Approximately 5-7 business days from dispatch |
| Delivery to other countries | Approximately 7-21 business days from dispatch | Approximately 5-7 business days from dispatch |
Estimated delivery date is provided at checkout as well as on your confirmation email after placing your order.
We work with major couriers and postal services worldwide to ship our products. Delivery is usually made during business hours (Monday-Friday, 9am-5pm). Tracking information is not automatically provided, but can be requested by contacting support@ruggie.co. Please note that international orders may be subject to import duties and levies in the destination country.
Ruggie Delivery FAQs
How long does it take to complete and dispatch an order?
Your orders are dispatched within 72 hours. Standard delivery orders take approximately 7-12 business days to complete and dispatch, while express delivery orders take approximately 5-7 business days to complete and dispatch.
Is the delivery fee for Ruggie products currently waived?
Yes, the delivery fee for Ruggie products is currently free. The normal fee is $8.97 for standard delivery.
How much does express delivery cost?
Express delivery costs an additional $27.83 on top of the cost of the product.
How can I find out the estimated delivery date for my order?
You can find the estimated delivery date for your order at checkout, as well as on your confirmation email after placing your order. This date is an estimate and may be subject to change based on various factors such as product availability, order volume, and shipping destination. If you have any questions about the estimated delivery date for your order, please contact us at support@ruggie.co.
Does Ruggie ship products worldwide?
Yes, we ship our products globally using different couriers
| Country | Courier | Country | Courier |
|---|---|---|---|
| United States | FedEx, USPS | United Kingdom | RoyalMail |
| Canada | Canada Post | Australia | Australia Post, Fastway |
| France | La Poste | Germany | DHL Germany |
| Spain | Correos | Italy | Poste Italiane, GLS |
| Netherlands, Belgium Luxembourg | DHL Netherlands | Norway | Posten Norge |
| Portugal | CTT | Austria, Czech Republic Poland, Hungary | DPD |
| Denmark | Bring | Finland | Posti |
| Sweden | DHL MTD | Ireland | An Post |
| Romania | Post Romania | Ukraine | Ukrposhta |
Can I track my shipping?
Tracking information is not automatically provided, but can be requested by contacting support@ruggie.co.
How do I contact Ruggie for shipping updates or to request a tracking code?
You can contact us at support@ruggie.co for shipping updates or to request a tracking code.
Are there any additional fees for international orders?
International orders may be subject to import duties and levies in the destination country.
Can I place a rush order?
Yes, you can choose express delivery for a faster turnaround time on your order. But it depends if the option is available at the time. There are shipping policies that might prevent it from being available at the time.
How do I know if my order has shipped?
We will send shipping updates to your email and text whenever your order has been shipped and when it is close to delivery.
Can I change the delivery address for my order?
Please contact us as soon as possible at support@ruggie.co if you need to change the delivery address for your order. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been dispatched.
What if my order is lost or damaged during shipping?
If you have any issues with your order during shipping, such as if it is lost or damaged, please contact us at support@ruggie.co. We will work with you to resolve the issue and ensure that you are satisfied with your Ruggie purchase.